Return & Refund Policy

Return & Refund Policy

Last updated: February 01, 2026
At SolisPons, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, or replacements may be accepted.
1. Returns
We do not accept returns for reasons such as:
Incorrect size selection
Color preference
Change of mind
Please carefully review size guides and product descriptions before placing an order.
2. Damaged or Defective Items
We will offer a replacement or refund if:
The item arrives damaged
The item has a manufacturing defect
The incorrect item was delivered
To be eligible:
You must contact us within 7 days of delivery
You must provide clear photos showing the issue
3. Refunds
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on the payment provider.
Shipping costs are non-refundable unless the error is caused by us.
4. Exchanges
We do not offer direct exchanges.
If eligible, a replacement item may be sent after issue verification.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the issue is due to our error.
Returned items must be unused and in original condition.
6. Order Cancellation
Orders can only be canceled before shipment.
Once an order has been shipped, cancellation is no longer possible.
7. Contact Us
To request a return, refund, or report an issue, please contact us at:
Email: contact@solispons.com
Website: solispons.com