Shipping policy

Shipping Policy

Last updated: February 01, 2026

At SolisPons, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to:

European Union countries

United Kingdom

International destinations (worldwide)

Availability of shipping destinations may change without prior notice.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination and order details.

Any applicable customs duties, import taxes, or additional fees are the responsibility of the customer.

3. Order Processing

Orders are processed after payment confirmation.

Processing times may vary depending on order volume, destination, and operational factors.

Orders are not shipped on weekends or public holidays.

4. Estimated Delivery Time

Estimated delivery times are shown at checkout and may vary depending on:

Shipping destination

Courier services

Customs clearance (for international orders)

Delivery times are estimates and not guaranteed.

5. Shipping Carriers

We work with reliable third-party courier services to deliver your orders. Carrier selection may vary depending on the destination.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections.

Any customs duties, VAT, or import taxes imposed by the destination country are the responsibility of the customer.

SolisPons is not responsible for delays caused by customs clearance.

7. Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

SolisPons is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Additional shipping fees may apply if an order must be re-shipped.

8. Lost or Delayed Shipments

If your order appears delayed beyond the estimated delivery time, please contact us for assistance.

SolisPons is not responsible for delays caused by courier services, weather conditions, customs, or other factors beyond our control.

9. Damaged Packages

If your order arrives damaged:

Please contact us within 7 days of delivery

Provide clear photos of the package and product

We will review the issue and offer a suitable solution.

10. Contact Information

If you have questions regarding shipping, please contact us at:

Email: contact@solispons.com

Website: solispons.com